Frequently Asked Questions

Collbox FAQ (7)

Why Collbox?

Your time is valuable and should be spent focusing on your business, not tracking down customers who don’t pay. Other tools merely help you with different aspects of the receivables process but still require you to do most of the work. Some help you build fancier invoices. Some help you send payment notifications but these tools only focus on the near term. CollBox understands the, sometimes unfortunate, reality of long-term receivables and has built an advanced platform to provide the proper tools to both automate your pre-collection efforts, such as notifications and reminders, as well as offering a marketplace of fully licensed collection agencies when follow-ups fail to engage proper payment; all at a click.

How does it work?

When you log in to CollBox and connect your Intuit Quickbooks account we check the status of your current invoices, analyze and organize them using a variety of metrics and provide you various options from simple payment reminder notifications for slow customers to placement with a collections agency for slower or no pay customers.

Who is Collecting your invoice?

CollBox has partnered with Kinum. Kinum has an "A " rating with the Better Business Bureau and is a leader in Debt Recovery. CollBox performed a detail investigation into Kinum and Collbox ket only utilizes CCAA and CLLA certified collection agencies to ensure that a vetted and reputable agency is working ethically to recover your funds.

What is the cost to use Collbox's process?

The base CollBox service is free for customers to submit collections and though rates can vary by agency most utilize “market rates” and this is the only fee you will pay. CollBox permits agencies to set their own rates, however, when you select a customer to place for collections, you will be presented with options explaining the collection agency and rate for that collection prior to any action.

Kinum offers two types of collections through Collbox. Flat rate for $14.95 per case and your firm keeps 100% of what Kinum/Collbox's collects for you. Second Kinum offers Contingency base collection services.

When will we achieve funds that are successfully collected?

Kinum in Contingency agrees to make payment within 30 days of collecting on an account and will make payment either via check or via ACH. Under of Flat Rate Services, all money goes directly to your firm and you keep 100% of what Kinum/Collbox collects for you

What if my client contacts our office?

Once a customer has been placed for collections and contacted by a collection agency on your behalf, It is common for them to contact you in an attempt to stop the collection. When working with Kinum, we suggest if client is offering to pay always accept the payment, if the client is trying to renegotiate the debt owed we highly suggest you refer them to contact Kinum on your behave, seeing Kinum is now your agent of record for collections of this debt.

What if my client does not pay?

From disputes to bankruptcies, there are a myriad of reasons a client may not pay. In many instances, the collections process will uncover a detailed reason for non-payment. It is at this point that additional actions may be taken at your request. With Kinum/Collbox we offer at no additional charge to perform a detail financial assessment of the debtor if our research shows a real opportunity if we win in the court of being able to collect, Kinum will request authorization from your firm to sue this client. You have two options sue or drop case. if you agree to allow Kinum to proceed, Kinum at no cost to your firm, file the lawsuit and when we win split 50/50 with your firm the amount awarded and collected from this lawsuit.


Kinum FAQ (7)

I do collections internally, so what is a debt collection agency?

Kinum offers a complete system that improves your internal efficiency by utilizing the power of third-party intervention, which gets substantially better results than efforts from your own office. With over 100 years of collective experience in the business, we know how to accelerate your cash flow through our 4-step process of pre-collections, credit reporting, collections, and legal intervention

What are the rates for your service?

Our cost effective averages less than $15 dollars per account for 10 contacts, regardless of the balance or location of the account. Kinum Connect does not charge the usual 25% to 50% commissions typical of traditional collection agencies.

How can Kinum charge so little per account?

We feel it’s important to provide our clients with the most cost efficient and effective solution to a frustrating, difficult, and challenging problem facing almost all businesses. Kinum works on a high-volume basis and can extend the savings directly to you. Our goal is to provide you with the best possible solution so you will be a valued customer for a long time.

What results can I expect?

Our resolution rates are the highest in the industry! If our clients use our complete system in a timely manner, it’s not unusual to see a 90% + resolution rate across the board. Compare that to the national collection agency recovery rate of 14%, which is published by the American Collectors Association.

How does the Kinum system work?

Early in the life of an account, we use first party contacts as if they were coming from you. However, for a small fee you have outsourced that process to Kinum in order to save time, money, and efficiency. As the account ages, we introduce third party demand notices which come from us. We will contact your customers demanding payment of a delinquent debt in a firm but in a kind way. Our system starts early and systematically stays in contact with the debtor until we have resolution.

How do I pay for the service?

The great thing about our service is you can pay as you go. We will sign a service agreement and bill you on a monthly basis per the number of accounts you send through our system. Our customers pay their Kinum fees via ACH check or credit card. We even have special discount pricing for associations.

What if I have a small business and I only have a few “bad” accounts?

We provide cost-effective solutions for every business—small, medium, or large. One of the great advantages we have over most agencies is the ability to provide a flexible, customized solution that specifically addresses your accounts receivable problems. Whatever the need, we provide the solution.